Nectar Healthcare Pty Ltd (“we,” “our,” “us”) is committed to protecting the privacy and confidentiality of personal information we collect. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and other relevant privacy laws and codes. Our Privacy Policy outlines our practices and procedures for handling personal and sensitive information responsibly.

Collection and Use of Personal Information

What We Collect

We collect personal information that is reasonably necessary for the proper performance of our activities and functions, which may include:

• Identifiable personal information such as names, email addresses, contact details, next of kin, tax file numbers, Medicare details, bank account details, employment history, identification documents, education background, and professional accreditations.
• Sensitive information such as relevant medical history (including an illness, disability, or injury), racial or ethnic origin, religious beliefs or affiliations, sexual orientation, genetic or biometric data, professional or trade association membership, or criminal history.
• Health information, including data related to an individual’s health status, health services provided, and preferences regarding future health services.
• Verification of right to work, NDIS Worker Screening Checks, and Working with Children Checks.
• Information collected via our website or applications, including IP addresses, access dates and times, location data, and cookies.

How We Collect It

We collect personal information through:

• Directly from individuals via online registration, agreements, interviews, appointments, forms, and surveys.
• Communications over the phone, via email, through our website, or in person.
• Third parties such as referees, recruitment agencies, or professional bodies.
• Automated systems such as website analytics and cookies.

Purpose of Collection

We collect and use your personal information for purposes such as:

• Providing recruitment services effectively.
• Internal administrative and business functions.
• Enhancing user experience and improving our services.
• Marketing and promotional activities (subject to consent).
• Assessing your suitability for registration and placement.
• Validating resumes, qualifications, and experience.
• Conducting performance appraisals and assessments.
• Identifying training needs and recommending further training.
• Managing workplace rehabilitation, complaints, investigations, or insurance claims.
• Compliance with legal and regulatory obligations.
• Assessing clients and potential clients for our services.
• Conducting audits, quality improvement, and risk management.

Collection and Use of Sensitive Information

Sensitive information is only collected with explicit consent and used strictly for the purpose it was collected. This includes:

• Health information relevant to job suitability.
• Criminal history checks required for specific roles.
• NDIS Worker Screening and Working with Children Checks.
• Photographic identification for staff identification purposes when required by clients.
• Any statutory declarations or police certificates required for regulatory compliance.

Disclosure of Personal and Sensitive Information

We may disclose personal and sensitive information to:

• Potential and actual employers and clients.
• Referees, previous employers, or persons seeking a reference about you.
• Professional associations, registration bodies, or regulatory authorities.
• Workers’ compensation bodies.
• Our IT contractors, internet service suppliers, and database providers.
• Emergency services and statutory bodies.
• Government agencies providing funding or oversight.
• A parent, guardian, or next of kin where appropriate.
• Any person with a lawful entitlement to obtain the information.

We do not sell or rent your personal information to third parties for marketing purposes.

Storage and Security of Personal Information

Personal information is securely stored electronically or in hard copy and is protected by:

• Confidentiality agreements with employees.
• Business continuity and disaster recovery plans.
• Advanced technological security measures.
• Staff training on privacy and data protection.

We take reasonable steps to secure personal information. However, absolute security cannot be guaranteed for information transmitted over the internet. Alternative contact methods are available for those with concerns about electronic communication.

Website Usage and Electronic Transactions

• If you submit your CV via our website, our recruitment consultants may review it and contact you for job opportunities.
• You may subscribe to job alerts, which can be opted out of at any time.
• Our website uses cookies to enhance user experience and track website activity.
• We do not collect personally identifiable information from website browsing, except where provided voluntarily.

Marketing Communications

• We collect contact details for marketing communications only with explicit consent.
• You can opt out of receiving marketing communications at any time by contacting us.
• We regularly review our marketing practices for compliance with privacy laws.

Access to and Correction of Personal Information

You have the right to access and correct personal information we hold about you.

• If you identify any inaccuracies, we will take reasonable steps to correct them.
• If we refuse a correction request, we will provide reasons for the refusal and allow you to provide a statement contesting the accuracy.
• A moderate charge may be applied for processing access requests.

Complaints and Enquiries

If you have concerns about how we handle personal information, please contact our Privacy Officer:

Nectar Healthcare
Suite 2/1a Rialto Ln, Manly NSW 2095
Email: admin@nectarhealthcare.com.au

If you are unsatisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).

Review of Privacy Policy

We commit to regularly reviewing and updating our Privacy Policy. Any changes will be communicated via our website or other appropriate channels. The most current version of this policy will be available at www.nectarhealthcare.com.au/privacy-policy.